Rena 741 SmartFilter 30, Hang-on-the-Back Filter for up to 30 Gallon Aquariums Review

Average Reviews:

(More customer reviews)"It's the 1980's Jaguar of filters...great design, but you better own 2 because one will always be in the shop"
I've owned the 55 for less than two months when the motor failed. I tried calling Rena for help, all you get is an answering machine. They called me back two days later and told me that I can box up the filter and send it back for warranty. I said "hold on, this is my filter, I can't run w/o for a week or more" I asked if I could buy a replacement motor or if they could do an advanced replacement, I'd happily have paid for that. At that point the guy got rude and told me they "they weren't going to just ship out an expensive piece of equipment to me and if I considered my filter to be so important that I should own a backup."
I've read on many sites that they have a great product unless it breaks, then you're just screwed because Rena doesn't care about their customers.
I wish I could recommend this product, but having it fail in under two months and then being told I should have bought two is just unacceptable.

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The RENA SmartFilter is revolutionizing the power filter category by bringing the superior filtration of a canister filter to the back of the aquarium. The RENA SmartFilter offers unparalleled functionality, including unique pressurized filtration so water flows through - not over - the filter cartridge. The 4-sided filter cartridge contains Bio Chem Zorb, the most advanced filtration resin available, to deliver crystal clear water. The SmartFilter also features the most convenient cartridge replacement system, with a universal, one-size-fits-all cartridge. The revolutionary cartridge caddy is easy to access and features a drip-reduction cup. Plus, the RENA SmartFilter offers 3 levels of filtration: mechanical, chemical and biological for maximum cleaning power, and it combines with the RENA SmartHeater to offer an integrated filtration and heating unit for less aquarium clutter. A truly innovative design from RENA. RENA SmartFilter 20 - for up to 20 gallon aquariums. RENA SmartFilter 30 - for up to 30 gallon aquariums. RENA SmartFilter 55 - for up to 55 gallon aquariums.

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